Working in a client-facing role is demanding at the best of times, but as people around the world navigate major change and uncertainty, the challenges for frontline employees are noticeably greater.
For many organisations, pivoting to online or remote working isn’t an option, and travelling into work each day to provide essential services to thousands of customers or patients can bring high levels of anxiety and stress for employees.
It’s tempting to only focus on developing crisis communications or business continuity planning, but now, more than ever, our frontline employees need us to say, “I see you and I appreciate what you do.”
Click here for five simple steps to build positivity into your day and empower your people during challenging times using the simple act of recognition.