Four-fifths believe employee experience links to business performance

Almost four-fifths (79%) of organisations believe that creating a positive employee experience directly correlates with improved business performance, according to Kincentric.

The Kincentric’s 2019 global employee experience (EX) report, published in November 2019, surveyed 1,300 HR professionals worldwide, and also found that despite the perceived links to business success, less than three in 10 (28%) feel equipped to plan and deliver an effective employee experience.

Nine in 10 (90%) respondents felt it was important to improve the employee experience, with more than two-fifths (44%) proactively working on this across the key stages of an employee’s lifecycle.

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For those employers actively working on improving their employee experience, more than a quarter (28%) have taken an agile approach to strategy, measurement and delivery.

More than four in five (84%) are aware of the employee segments and experiences that matter most to their business strategy, with nearly three-quarters (74%) having a clear understanding of the HR governance, roles and decisions to support the organisation in delivering the desired experience.

Jenny Merry (pictured), market leader, UK, at Kincentric, said: “The current economic and political uncertainty in the UK means that attracting and retaining the best employees has never been as critical, or posed as many challenges, as it does today. Organisations also have to factor in the impact of digital transformation on current employees and always have an eye on what the future of work is going to mean in terms of the roles and skills needed to be successful.”

Ken Oehler, senior partner and leader, global culture and engagement practice, at Kincentric, added: “It’s time for organisations globally to get serious about their employee experience strategy. High-performing cultures come from highly engaged employees having meaningful experiences throughout the employee lifecycle.”