Norwich Union Healthcare has launched a new bereavement helpline to offer additional support to relatives and partners of its Group Life customers who have passed away.
The helpline can also be used by Group Life customers who have suffered bereavement themselves.
The 24-hour confidential helpline, offered in conjunction with PPC Worldwide – one of the leading providers of employee assistance programmes (EAP) in the UK, is staffed by qualified bereavement counsellors able to offer emotional support as well as practical advice on issues such as probate. Where appropriate, they can refer the caller to specialist organisations for additional support, tailored to their specific needs.
Pam Stephens, head of group risk at Norwich Union Healthcare, said: “The death of a loved one can be extremely difficult to cope with and we are committed to helping our Group Life customers’ relatives in their time of need. The introduction of the bereavement helpline means that we can now support their families not just financially – through prompt settlement of their claim, but also emotionally.”