Case Study: Mace Group

Mace Group builds employee engagement

Construction group Mace is planning for recovery by building up its reward schemes, despite gloom in the sector.

HR director Kath Knight explains: “Unlike many in our industry, Mace Group has not taken any action to reduce employee benefits during these challenging times. In fact, we have made improvements to schemes in the last two years, including pensions and private medical insurance.

“While costs had to be considered, the board quite deliberately chose not to reduce [employee] benefits. This has helped us to achieve very high levels of employee engagement.” Knight hopes this will put the company, which has 1,950 UK staff, in a strong position when the job market revives. “It is employees who determine the quality of service provided to clients,” she says. “Treat staff well in good times and challenging times, and they will provide great service to clients. The market can, and will, change, and employees will remember how they were treated.”